PRIVACY POLICY

References to ‘we’ or ‘us’ refer to Edinburgh Lashes. This policy will explain what information we collect about you and how we use it. 

What information do we collect?

(a) When you visit edinburghlashes.com we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to collate information such as number of visitors to the website, time on the website and pages visited. This information does not identify anyone.  We do not make any attempt to find out the identities of those visiting our website.

(b) Information that you provide to us when contacting us via telephone, email or correspondence.  This information may include your name, address, email and phone number.  We do not store any credit or debit card information.

(c) We store records with regard to treatments we have provided to you.  These records are stored securely to ensure confidentiality.

(d) Depending on the particular treatment we are providing we may be required to ask questions related to your medical history.  We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. 

 

At any time, you may request a copy of information we have recorded about you. All client records are kept for a minimum of 7 years from the date of your last treatment after which time they are disposed of securely.  

 

We may contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time. 

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

 

  1. To provide and operate our Services.

  2. To provide you with ongoing customer assistance.

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services.

  4. To comply with laws and regulations.

How do we store and use this information?

At Edinburgh Lashes we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients.   All client record cards are stored securely to ensure complete confidentiality. 

 

At any time, you may request a copy of information we have recorded about you. All client records are kept for a minimum of 7 years from the date of your last treatment after which time they are disposed of securely.  

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

At any time, you may request a copy of information we have recorded about you. Please contact us at edinburghlashes.com 

All client records are kept for a minimum of 7 years from the date of your last treatment after which time they are disposed of securely.  

Hyper-Links

We aim to only include safe and relevant links on our website, however you are advised to adopt a policy of caution before clicking any external web links.  These hyper-links may take you to sites operated by other organisations.  Edinburgh Lashes cannot guarantee or verify the content of any externally linked website and has no control over any of the information you can access via other websites.  Users should therefore note they click on external links at their own risk and Edinburgh Lashes cannot be held liable for any damages or implications caused by visiting any external links.  If you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply.

Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

USE OF COOKIES

This website uses cookies which may better your experience whilst visiting the site.  This website uses a cookie control system allowing you on your first visit to the website to allow or disallow the use of cookies on your computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

You are advised that if you wish to deny the use and saving of cookies from this website on to your computers hard drive you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.